Privacy Policy

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Introduction

Leicester Housing Group Limited is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information provided through our website and during our housing and property management activities.

This policy applies to landlords, tenants, partner organisations, and any individuals who contact us via our website or other communication channels.

Who We Are

Leicester Housing Group Limited is a Leicestershire and Midlands based housing and property management company providing professional rent-to-rent solutions and accommodation services across Leicester, Leicestershire and surrounding areas.

For the purposes of data protection law, Leicester Housing Group Limited acts as the Data Controller in relation to the personal data we collect.

Information We Collect

We may collect and process the following types of personal information:

• Name
• Contact details (email address, phone number)
• Enquiry details submitted via our contact forms
• Information provided by landlords, tenants, or partner      organisations
• Any additional information you choose to share when contacting      us

We only collect information that is necessary for legitimate business and housing-related purposes.

How We Use Your Information

We use personal data to:

• Respond to enquiries and contact requests
• Communicate with landlords, tenants, and partner organisations
• Assess suitability for accommodation or property partnerships
• Manage housing arrangements and property services
• Comply with legal and regulatory obligations

We do not sell or rent personal data to third parties.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Legitimate interests related to housing and property management
• Performance of a contract or steps taken prior to entering a      contract
• Legal or regulatory obligations
• Consent, where applicable

Data Sharing

We may share personal data only where necessary and appropriate, including with:

• Local authorities or support organisations (where relevant)
• Professional advisers or service providers
• Regulatory or legal bodies where required by law

All data sharing is carried out in line with data protection legislation.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

Access to personal data is limited to those who need it for legitimate business purposes.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and operational requirements.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data where appropriate
• Object to or restrict processing
• Withdraw consent where processing is based on consent

Requests can be made by contacting us using the details below.

Cookies

Our website may use basic cookies to ensure it functions correctly and to improve user experience. We do not use cookies to collect unnecessary personal information.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Leicester Housing Group
Email: info@leicesterhg.co.uk
Website: www.leicesterhg.co.uk

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. The most recent version will always be available on our website.